Recent Posts

Coffee Stain

5/24/2018 (Permalink)

Commercial Coffee Stain Don’t let coffee stains compromise excellent customer experiences, check out SERVPRO of East Greenville’s Commercial Cleaning Services

Years ago I worked for a company that prided itself on its customer service; they called it ‘legendary.” They didn’t just view customer service as the interactions between employees and guests or the quality of their food, but also as the cleanliness of the building. It was all part of the customer experience. One of the illustrations used to convey why cleanliness is part of customer service was The Coffee Stain Story.

A person books a flight across the country and they were able to get a great price and no layovers. The flight boarded on time, the seats on either side were empty, so there was plenty of room to be comfortable, the movie was good, and the headphones were complimentary. Flight staff was courteous and brought the passenger a free drink. The plane even landed on time. It was an incredible flight.

But, when they lowered the tray table, they noticed a small coffee ring stain. And even all of the free stuff, extra room, and no inconveniences, it was all they could think about. When they were asked “how was your flight,” they would respond with “It was OK, but my tray table was dirty. Had a big old nasty coffee ring on it.”

The story shows how the perception of their experience was hugely impacted by such a tiny detail, and customer perception is customer experience. It was taught to us to show how important every detail can be, and we must do all that we can to control the controllable.

You can never be certain what may be viewed as a “coffee stain” by your customers, so be proactive and take care of areas that need the most attention. SERVPRO of East Greenville County offers professional cleaning and preventative maintenance for upholstery and carpet. We have a number of specialized cleaning options for air ducts and HVAC units, deodorization, and many services. Call us at (864) 292-3495 to set up a maintenance schedule. Let us worry about the small details so you can focus on your business and your customers.

Restoring Your East Greenville County Commercial Property After A Water Damage Event

5/23/2018 (Permalink)

Flooding and water damage events at Greenville area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call, and we’ll be there fast with the help you need.

About SERVPRO of East Greenville County

SERVPRO of East Greenville County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our team is equipped with the knowledge to restore your property.

Fixing Tiny Leaks Can Conserve Giant Amounts of Water and Help Residents Save Money In Greer

5/21/2018 (Permalink)

Water Damage Fixing Tiny Leaks Can Conserve Giant Amounts of Water and Help Residents Save Money In Greer Small undetected water leaks contribute to massive amounts of wasted water. (EPA.gov.)

You are resting comfortably in your bed: the covers are just right, the room is the perfect temperature, and your head is on the cool side of the pillow. (Drip.) It is very quiet, no barking dogs, passing cars, and the kids have also tucked away into their own beds. (Drip.) You glance at the alarm clock, and you do not have to wake up for hours, plenty of time to get back to dreamland. (Drip. Drip.) You think that you hear a drip coming from the bathroom and check to make sure the faucets in the sink and shower are off, and they are, but you still hear the drip. “I will deal with it tomorrow,” you think to yourself and get back into bed. Only this time it isn’t quiet, you hear every drip like the second hand on a ticking clock. You fold the pillow over your head and try to go back to sleep. (Drip.) The alarm goes off, and you struggle to get out of bed, walk to the bathroom and step into a cold puddle of water. You say “But I checked all the faucets, and none of them were on,” as you follow the puddle to behind the toilet. You found the source of the drip. Not the way you wanted this day to begin.

Week 4 of National Building Safety Month’s theme is Safeguarding Our Water, and it focuses on how building codes help to conserve the water supply and help to ensure that it is clean. One of the best ways that you can contribute to conserving water is to take action if and when you have a scenario like the one above. Here are some tips from EPA.gov on how to quickly find leaks.

  • Take a look at your water usage during a colder month, such as January or February. If a family of four exceeds 12,000 gallons per month, there are serious leaks.
  • Check your water meter before and after a two-hour period when no water is being used. If the meter changes at all, you probably have a leak.
  • Identify toilet leaks by placing a drop of food coloring in the toilet tank. If any color shows up in the bowl after 10 minutes, you have a leak. (Be sure to flush immediately after the experiment to avoid staining the tank.)Here is an excellent video from Spartanburg Water with some other ways to detect toilet leaks
  • Examine faucet gaskets and pipe fittings for any water on the outside of the pipe to check for surface leaks.

Knowing how to test for leaks can help to prevent wasting water and reduce the potential for water damage to your property. You can rest easy because SERVPRO of East Greenville County is available to help if you ever need water damage restoration.

Greenville County Smoke and Soot Cleanup

5/19/2018 (Permalink)

Fire Damage Greenville County Smoke and Soot Cleanup Smoke and soot damage impacts many aspects of your home, including family heirlooms.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may significantly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of East Greenville County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more challenging to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises, therefore, smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored to the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 864-292-3495

Document Drying and Restoration Services for Greenville Businesses

5/15/2018 (Permalink)

Commercial Document Drying and Restoration Services for Greenville Businesses The SERVPRO document restoration team uses the same innovate vacuum freeze-drying techniques as the Library of Congress to dry historical documents

SERVPRO of East Greenville County offers a variety of services from water/fire damage restoration, mold mitigation, and commercial/residential cleaning services. But did you know that we also provide Document Drying and Restoration for our commercial clients?

Damage from a water or fire event is not limited to the building and furniture. Sometimes files such as patient records, invoices, and legal documents are impacted by water, smoke, and soot contact. SERVPRO’s document drying process is designed to stabilize damaged documents and prevent further damage quickly. The treatment facility is secured, the chain of custody follows HIPAA guidelines, and our Drying Chamber personnel is Master HIPAA certified allowing them to handle protected health information (PHI).

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

SERVPRO document services also include digitization services that reduce the need for large filing rooms and help make data access more accessible for businesses. Certified destruction services allow for sensitive information to be appropriately disposed of and provide peace of mind to businesses and their clients.

Types of content:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

For more information about SERVPRO of East Greenville’s Document Recovery or other commercial services visit our website or call 864-292-3495

SERVPRO of East Greenville Celebrates Mom All Month Long

5/15/2018 (Permalink)

Commercial SERVPRO of East Greenville Celebrates Mom All Month Long SERVPRO of East Greenville County is happy to celebrate moms and all other caregivers all month long

Mother’s Day has come and gone, and we hope that you had a fantastic day with your loved ones. But that is just it; one day is not enough. So we are happy to announce that we are extending our Mother’s Day contest until the end of the Month! That is two more weeks to leave a review on our Facebook page for your chance to win SERVPRO carpet cleaning services for UP TO 4 Rooms, a $175 value.

And if you totally rocked this year's Mother’s Day, then you can use the cleaning for your home or business. (Don’t worry we won't tell.)

Rules and Conditions

  • Reviews must be submitted by May 31, 2018
  • One entry per person per review
  • Prize is not redeemable for cash
  • Prize must be redeemed for residence within 25 miles of our location and must be redeemed before August 31, 2018
  • Prize must be redeemed at one time, and only for 1 location, service is for traffic areas only and must be scheduled in advance (regular business hours only)
  • Prize amount value covers 4 rooms, but service for additional rooms can be purchased (Contact SERVPRO of East Greenville County for pricing details)

Greenville Area Readies for Several Days of Rain

5/14/2018 (Permalink)

Storm Damage Greenville Area Readies for Several Days of Rain Several days of rain are no match for our highly trained crew. We are ready to respond 24/7 to storm or flood damage in Greenville. (weather.com)

The Upstate is expecting to receive a significant amount of rain over this week, with some days currently showing a 100% chance of rain. Local meteorologists are predicting anywhere from two to four inches of rain during the next five days, as well as prospects of thunderstorms, and some of those storms may be severe. Be sure to be aware of weather alerts and updates to make sure that you, your family, and property remain safe and secure.

Safety is important during severe weather, and quick action afterward is just as paramount in limiting and repairing any possible negative impacts.  Consecutive days of rain can lead to flooding or large pools of standing water around/under your home or business, potentially causing water damage or creating ideal situations for microbial growth. Strong winds, heavy rain, and hail can damage structures leading to leaks and other inconveniences that could turn into big problems.  

If you need SERVPRO Of East Greenville County ANYTIME, we will be there. Call us at 864-292-3495.

SERVPRO of East Greenville County is ready to help restore your property to pre-storm condition. Our highly trained team is prepared to respond quickly to lessen damage and reduce the restoration cost.

And if the storms cause widespread damage to Greer, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Tornado Safety and Recovery Tips for the Greenville Area

5/13/2018 (Permalink)

Storm Damage Tornado Safety and Recovery Tips for the Greenville Area A tornado can form quickly under the right weather conditions. Being Proactive versus being Reactive can help keep you safe.

If you have ever been through a tornado, then you know how unsettling of an experience it can be. The sky grows dark, the wind roars, you can feel the pressure change. You run under a door frame or to a stairwell, crawl into a bathtub, anywhere to feel safe. And although it only lasts for a few moments, it feels like forever.

Week 2 of National Building Safety Month’s theme is Protecting Communities from Disasters. And in the instance of severe weather like tornadoes and microburst, being prepared is some of the best protection to safeguard our Greenville community. The following are some excellent tips provided by the International Code Council to help become tornado ready.

Getting ready for Tornado Season

We may already be well into tornado season in the Upstate, but it is never a wrong time to start to prepare.

  • Make sure your family has a plan to congregate in a safe place during a storm.
  • Warn your children about finding a safe place away from home.
  • Store flashlights and extra batteries.
  • Clean storm gutters and drains.
  • Prepare your home for high winds and rain.
  • Repair/replace storm shutters.
  • Check your property insurance policy for appropriate coverage.

Before the storm

It can be impossible to predict when and where a tornado may form, but taking action when the weather is calling for conditions that can produce tornadoes can save precious time if watches or warnings are issued.

  • Bring in outdoor objects such as lawn furniture, toys, and garden tools. Anchor objects that cannot be brought inside.
  • Check/replace emergency supplies and store bottled drinking water.
  • Review family emergency plans.
  • Keep a supply of flashlights and extra batteries handy.
  • Secure your home by unplugging appliances and turning off electricity and the main water valve.

During the storm

Severe weather can be intense and may call for quick thinking and action. Knowing what "NOT to do" can be just as helpful as knowing what to do.

  • Stay inside in a secure place, away from windows, skylights, and glass doors. Listen to a crank- or battery-operated radio for storm progress reports. DO NOT GO OUTSIDE.
  • Stay away from electrical equipment and piping that can conduct electricity from lightning.
  • Keep a supply of flashlights and extra batteries handy.
  • Avoid flooded roads, and watch for washed-out bridges.

After the storm

The impact of a tornado can leave behind damage and create other dangers. Being cautious and alert can prevent further damage or injury.

  • Listen for the all-clear from a community siren, or from local radio. Make sure everyone is okay; get emergency help, as needed.
  • Be careful as you assess the damage in your home, watching for live wires, broken glass, nails and other debris
  • Take pictures of any damage to the house and its contents for insurance claims.
  • Check the exterior. Avoid loose or dangling power lines and report them immediately to the power company, police or fire department. The same goes for gas lines.
  • Let your insurance company know of any damage. Work only with accredited companies on any repairs. If you suspect a scam, report it to authorities.

Being prepared goes a long way in keeping a community safe during and after the storm. And if you need us SERVPRO of East Greenville County can help you minimize secondary damage and restore your Greer home, business, or facility to pre-storm condition quickly.

How Innovation Can Help Greer Businesses and Residents Recover from Storms and Floods Faster

5/8/2018 (Permalink)

Storm Damage How Innovation Can Help Greer Businesses and Residents Recover from Storms and Floods Faster Freeboard is a voluntary increase in the height of new construction or substantial damage requiring elevation adopted by a community. (FEMA)

The weather in the Upstate can provide us with amazingly beautiful days, and sometimes it can leave us in a bit of a bind. Our area’s location at the base of the foothills is mostly protected from harsh winter weather that comes in from the northwest by the mountains. But a significant portion of our rain events can come from the southwest and are not blocked, and some unfortunate storm events come from the east and are then held in our area by the same mountains that shelter us from the snow and ice. When a storm system is held over our area, high rainfall totals can cause the many creeks, rivers, and lakes in Greer and Greenville to rise and waters to flood. Roads are impassable, bridges swept away, homes and businesses are damaged.

Week 2 of National Building Safety Month’s theme is Advancing Resilient Communities Though Science & Technology. Here is some general information about an innovation designed to help limit the negative impacts of water damage.

What is Freeboard

Weather control technology is (fingers crossed) decades away, but innovations and advancements have been made to limit the damage and reduce recovery time and cost. One such innovation is using a process called “Freeboard” to elevate a structures lowest floor 1 to 3 feet above predicted flood levels for a given area. In most instances, the cost of incorporating Freeboard into building a new structure or renovation of an existing structure can be offset by the reduction of premiums. *It is critical to consult with a licensed insurance professional to discuss if Freeboard will have an impact on premiums.*

Benefits of Freeboard

  • Increased protection from floods and storms. Storm waters can and do rise higher than shown on Flood Insurance Rate Maps (FIRMs). Freeboard helps protect buildings from storms larger than those that FIRMs are based on and provides an added margin of safety to address the flood modeling and mapping uncertainties associated with FIRMs.
  • Greatly reduced flood insurance premiums. Recognizing that freeboard reduces flood risk, the Federal Emergency Management Agency (FEMA, which administers the NFIP) provides substantial (sometimes more than 50 percent) reductions in flood insurance premiums for structures incorporating freeboard. These savings can rapidly accumulate, especially over the life of a normal mortgage.
  • Codes are cost-effective, too. A study for FEMA done by the National Institute of Building Sciences’ Multihazard Mitigation Council showed that for every dollar spent on mitigation efforts like adopting current codes, four dollars were saved in post-disaster relief costs.

 Who Can Benefit from Freeboard

  • Homeowners- Whether or not you live in the house year-round, having it elevated increases the chances that it will weather storms safely, decreasing your worry and protecting your investment. If you’re building a new home or doing a renovation, ask your builder/designer about incorporating freeboard.
  • Builders/contractors- Freeboard provides a competitive edge over other builders, allowing you to market the benefits of reduced flood insurance and flood risk to potential buyers. When doing retrofits (especially those requiring bringing structures up to current NFIP standards), explain the benefits of freeboard to your clients.
  • Municipalities- When constructing new municipal buildings (schools, fire stations, etc.) use freeboard as a means of saving tax dollars. Encourage all new construction in your community to include freeboard.
  • Businesses- Freeboard helps: protect your buildings, important records, and inventory from flooding; drastically decrease your recovery/clean-up time after the storms, and potentially save your business. The Institute for Business and Home Safety reports that more than 25 percent of businesses that close due to storm damage never reopen.

Information provided by Mass.gov

For more information about Freeboard contact your licensed insurance professional. If your home or business has been impacted by a flood or rain event, SERVPRO of East Greenville County can assist you with water damage repair and restoration or mold remediation and restoration.

SERVPRO of East Greenville County’s Mother’s Day Contest

5/4/2018 (Permalink)

General SERVPRO of East Greenville County’s Mother’s Day Contest SERVPRO of East Greenville County is happy to celebrate moms and all other caregivers this Mother’s Day.

What better way to celebrate Mom, or any caregiver, than taking some of the burdens off of their shoulders. That is why SERVPRO of East Greenville County is holding a contest to win carpet cleaning for up to 4 rooms.

Entry is easy; all our customers have to do is leave a review on Facebook between now and Mother’s Day (May 13, 2018). And 1 lucky winner will be randomly selected to win SERVPRO carpet cleaning services for UP TO 4 Rooms, a $175 value.

Rules and Conditions

  • One entry per person per review
  • Reviews submitted before May 5, 2018, and after May 13, 2018, do not qualify
  • Prize is not redeemable for cash
  • Prize must be redeemed for residence within 20 miles of our location and must be redeemed before July 31, 2018
  • Prize amount value covers 4 rooms, but service for additional rooms can be purchased (Contact SERVPRO of East Greenville County for pricing details)
  • Prize must be redeemed at one time, and only for 1 location, service is for traffic areas only and must be scheduled in advance (regular business hours only)