Recent Posts

Pack-Out Services for your Greenville, SC Home Remodel

7/13/2018 (Permalink)

Commercial Pack-Out Services for your Greenville, SC Home Remodel A living room in Greer, SC mid-pack-out.

SERVPRO of East Greenville County specializes in emergency services for water, fire, and storm damage. But you do not have to have an emergency to take advantage of our service. In fact, a few of our services can be a part of your remodel plan.

Remodeling your home can be an exciting way to truly make your house your home. The concepts of expanding living spaces, adding a garden tub, or getting the perfect kitchen can all get the imagination racing. But often it’s the tiny details that are overlooked and bring large amounts of stress and frustration as they insert a little reality into your dream. Especially the ever so small detail of “Where are we going to put all of our stuff while we do this?”

Having the contents of your home packed-out by SERVPRO of East Greenville County’s professional team can help answer that question and significantly reduce stress. We can provide you with an efficient and organized pack-out based on your needs. This will help reduce the amount of time the remodel can take, protect your belongings from unexpected damage from accidents or construction debris, and give you peace of mind so that you can focus on your project. We have local business partners that can facilitate moving and storage as well, helping to lighten the burden even more.

So if your remodel and renovation is to finalize your dream home or a necessity because of damage, we are prepped and #ready to be there for you.

Reducing the Likelihood of Mold in your Greenville, SC Home: Crawl Space Water Heaters

7/9/2018 (Permalink)

Mold Remediation Reducing the Likelihood of Mold in your Greenville, SC Home: Crawl Space Water Heaters Discharge from water heaters can cause insulation to sag and can become a source of microbial growth.

You needed extra storage room in your home, so you relocated your water heater to the crawlspace. Great, you now have a larger pantry or hall closet, plus you do not have to worry about your floor if the water heater leaks. However, you may have set up a much larger issue down the road. Now, this isn’t intended to frighten anyone or convince them to reconsider any form of home renovation, but instead, bring awareness to on how to help prevent costly damage to your home.

One of SERVPRO of East Greenville County specialties is water mitigation, and often we discover a secondary issue while helping home or business owners recover from a water damage event: Mold. In the majority of those instances, we are able to be proactive and resolve the mold situation before it can become a huge problem. But, there are a few occasions where mold and microbial growth can become an enormous problem, and if the source of loss for water damage is a water heater that is located in an unconditioned crawlspace, the chances of a major mold issue increase drastically.

Unconditioned crawlspaces are ideal locations for microbial growth. They are dark, damp, and rarely disturbed. Combine those favorable conditions with even a small, unnoticeable leak from a water heater and mold can grow and spread quickly in the crawlspace and may impact other parts of your home. If your water heater has a major issue, it may spray hot water onto insulation or parts of HVAC units and other areas that may be overlooked by a hot water service technician, and that could be enough to initiate microbial growth. Contacting SERVPRO of East Greenville County for a crawlspace inspection after your water heater has been serviced or replaced is a great way to being proactive in preventing or removing a mold issue. Our expert technicians can review your crawlspace and develop customized solutions to fit your home’s needs, not just sell you an expensive “fix-all.”

Preventing mold or discovering it in early stages can reduce the risk to your home or business and significantly reduce the cost of repairs and lost time.

Being Proactive to Reduce Storm Damage in Greenville, SC.

6/28/2018 (Permalink)

Storm Damage Being Proactive to Reduce Storm Damage in Greenville, SC. Maintaining the trees on your Taylors property can help to limit the damage from severe weather.

This last week has seen severe thunderstorms pop up every afternoon in Greenville and the surrounding areas. Many of the late night and early morning news broadcasts have updates about the number of power outages or damage to homes, business, and churches across many counties in the Upstate. It is impossible to predict what impact a storm may have on your property, flooding, damaged roof, shattered windows, etc., but you can be proactive to limit the damage caused by the trees around your property.

Factors like the density of the canopy, the strength of the branches, and health of the root system need to be considered when preparing the trees on your property for any severe weather. And you can take steps to control these factors.

Pruning

Maintaining a tree can make a significant difference on if a tree survives a storm. Pruning the canopy – or the top of the tree- will reduce wind resistance and reduce the force that can damage limbs or the tree trunk causing the tree to topple over. Pruning can also remove dead or dying branches that have a much higher chance of being torn from a tree and causing damage to property. Having the trees on your property pruned may seem costly at first, but it can help to reduce or avoid damage that may have a much higher cost.

Mulching

Mulching isn’t just to improve curb appeal; it can also protect the root system of a tree. Having a wide “mulch” ring around a tree’s base prevents water from flowing away from the roots of the tree, allowing it absorb into the soil and nourish the tree. And since a trees root system can spread out for yards around a tree, the mulch ring puts distance between the tree and yard equipment like mowers, minimizing the damage that occurs when a mower blade nicks an exposed root.

If you have concerns about the condition of the trees around your Greer property or want to be proactive to prevent storm damage, contact a professional arborist.  Reducing the likelihood of storm damage is a great way to reduce its cost.

Be Safe While Enjoying Your Fireworks in Greenville, SC

6/26/2018 (Permalink)

Fire Damage Be Safe While Enjoying Your Fireworks in Greenville, SC SERVPRO of East Greenville County wishes everyone a Safe and Happy Independence Day.

Next week is the United States of America’s birthday, and we celebrate that day with burgers, hotdogs, and days at the beach. But that night belongs to the fireworks. Many cities will have enormous firework displays, like Greer’s Freedom Blast on June 30 and the Wells Fargo Red, White & Blue Festival in Greenville on July 4, that are managed by professional pyrotechnic experts that will light up the sky and make memories for years to come. And some of us will do our own thing…

Sparklers, snakes, roman candles, bottle rockets, hoosker doos, and hoosker don’ts. We all have our favorite. But no matter what type of blast you prefer, safety must be a top priority. Because according to the National Fire Protection Association, more fires are reported on July 4th than any other day of the year. Thousands of fires and injuries, nearly 40% of all reported fires and emergency room visits, are related to fireworks.

So, if you are planning to put on your own fireworks extravaganza, please keep these tips from the National Safety Council in mind.

  • Never use fireworks while impaired by drugs or alcohol
  • Never allow young children to handle fireworks
  • Older children should use them only under close adult supervision
  • Anyone using fireworks or standing nearby should wear protective eyewear
  • Never light them indoors
  • Only use them away from people, houses, and flammable material
  • Only light one device at a time and maintain a safe distance after lighting
  • Never ignite devices in a container
  • Do not try to re-light or handle malfunctioning fireworks
  • Soak unused fireworks in water for a few hours before discarding
  • Keep a bucket of water nearby to fully extinguish fireworks that don't go off or in case of fire

Boating Safely Thanks to the USCG Boating Safety Application

6/25/2018 (Permalink)

Water Damage Boating Safely Thanks to the USCG Boating Safety Application The USCG app has a user-friendly layout that allows users to put safety as a priority.

Summer is here and the hot days can make the call of the water irresistible. And if you own a boat, you may be more likely to answer the call, or at least your friends and neighbors will want you to answer their call for some “boat time.” That is why it is important to be more than safe when it comes to preparing for a day on the water.

The United States Coast Guard offers a free application for your phone that provides several essential guides, checklists, and services to help give you peace of mind when planning your excursion. The app is available on iTunes and the Google Play Store, and includes the following features:

Find the latest safety regulations
Request a vessel safety check
Check your safety equipment
File a float plan
Navigation Rules
Find the nearest NOAA buoy
Report a hazard
Report pollution
Report suspicious activity
Request emergency assistance

The application also includes state and federal boating information and if you are on the ocean an Emergency Assistance button that will contact the closest Coast Guard command center.

The Boating Safety Mobile app was not intended to replace a marine VHF radio but act as a supplement.

SERVPRO of East Greenville County Nominated for Best of the Upstate 2018

6/18/2018 (Permalink)

Commercial SERVPRO of East Greenville County Nominated for Best of the Upstate 2018 The Best of the Upstate is sponsored by the Greenville News

We have some EXCITING news, SERVPRO of East Greenville County has been nominated for Best Carpet/Upholstery Cleaner as part of The Greenville News’ Best of the Upstate 2018!

Our carpet cleaning system includes specialized cleaning methods to match the needs of commercial and residential customers alike.

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

SERVPRO of East Greenville County’s professional cleaning is the optimal way to protect your carpet and upholstery investment.

How to Register and Vote

Voting opens at 12 a.m. (EST) June 18 and closes on June 28 11:59 p.m. (EST). Head to the Best of the Upstate 2018 ballot page to place your vote. Just register with your name, email address, and phone number to be eligible to cast your vote. Per the official rules, there is a one vote per person per category limit, but you can share the link with friends, family, and co-workers.

We would like to say thank you for helping us to get us nominated and thank you again for your support to win this award.

Making a fire Escape Plan for Your Home

6/6/2018 (Permalink)

Fire Damage Making a fire Escape Plan for Your Home NFPA.org is an excellent source of material to help prepare your family fire safety plan.

You had fire drills growing up at school, (hopefully) you have the occasional fire drill at work now that you are an adult, but do you ever have fire drills at home? Coming up with and practicing family safety drills can help to make sure your family is prepared in the event of an emergency. It is an important topic to discuss with your family, especially children.

The National Fire Protection Association has a helpful section on how to create a family fire escape plan. It includes how to draw a fire escape path for your home, how to reinforce fire safety to younger children, and tips how to stay as safe as possible during a fire.

Some of the tips include:

  • Call 911 as soon as possible, even if you think you can contain the fire
  • Know at least 2 ways out of each room
  • Have a designated outside meeting place a safe distance from the home
  • Assign “partners” for young, elderly, or family members with mobility issues
  • Close Doors behind you as you leave each room to slow the spread of smoke, heat, and fire

Your family’s safety is the first priority. After emergency services have done their job SERVPRO of East Greenville County will be here to help you repair, restore, and recover your belongings.

Post Water Loss: Deodorizing

6/5/2018 (Permalink)

Dealing with a water loss doesn’t end once all of the water is extracted, and any damaged materials are replaced. You may have bacteria, mold, or other chemicals impacting the air quality of your Greer business or home. Deodorizing is a step that can be easy to overlook if you decide to tackle restoring your home after water loss on your own.

Deodorizing will remove musty mildew odors as well as odors left behind from contaminants that cause black water like feces and organic material. Belongings can be salvaged and cleaned but may retain some of the smells mentioned above, but they too can be deodorized. The process of deodorizing isn’t just as simple as spraying a fragrant sanitizer or whipping down with a bleached cloth; it is an organized process and part of the SERVPRO restoration process.

SERVPRO of East Greenville County has equipment and methods, like air scrubbers and negative pressure seals, that are specifically designed to remove odors from your property and belongings. If your Upstate home has had a water or fire damage event, call 864-292-3495 to your home professionally deodorized.

Clear Communication and Customer Service

6/5/2018 (Permalink)

Developing strong communication skills is essential for many levels of personal and professional success. Those same skills can be applied to assist in creating exceptional customer experiences. Practicing a communication skill will make that skill second nature and reinforce the benefit clear communication will have. Many communication skill drills involve role-playing, and while that can be helpful it is not necessarily retainable, and “retainability” is a significant part of training.

One of the alternatives to role-playing exercises is the “building block challenge.”Which involves breaking up participants into groups of three and having them work together to build a small set from a building block toy line. The catch is that only one person can see and read the instructions, one person is allowed to build the set, and the “middle person” identifies the pieces based on the description. You set a time limit and rotate roles so that each participant gets an opportunity with providing and executing the instructions and change out block sets each rotation to ensure each experience is different. The purpose of this activity is to build skills based around providing instructions and directions without having any physical input on the project. The challenge has been used to train over the phone technical support specialists and provided measurable positive changes to efficiency and customer service metrics.   

You may not provide support over the phone, but practicing conveying a message clearly while having tactile tools for the exercise to view progress, can improve your ability to communicate and provide benefits to personal, professional, and customer relationships.

How Critical Thinking Can Help Communication

6/5/2018 (Permalink)

It has been said that the definition of insanity is “doing the same thing over and over again expecting different results.” And if you have tried to make an eight-year-old do their homework or walk someone through a full system restore to their cell phone, then you may feel that this in fact true. So how do you get a message across when the most direct way is not working, or the other party isn’t exactly receptive? You have to change the delivery of the message without changing the message. Simple right, not so much.

The concept of making a message more receptive isn’t the same as hiding pet medicine in a treat, the point of adjusting the message is so that the other party comprehends the message not just accepts it. It can take a lot of creativity and critical thinking skills to “customize information for the audience,” but how do you practice that? Puzzles? Puns? Math? Well, yes. But there is a way to do so that doesn’t require an investment in school supplies.

Years ago, there was a hashtag on Twitter #ExplainAFilmPlotBadly that centered around describing a film’s plot without any significant details. It was just as much fun to decipher the movie as it was to come up with a description all of your own. I then tried using it to train a group of support reps on how to deliver a message to a customer if they did not seem to understand or accept it: saying no without using “no,” describing directions on a computer or phone, etc. And this method seemed to click with those that I trained even more so than the standard “say this not that” lessons. So the idea was itself an example of how it worked.

Some of the examples are simple and easy to guess:

Moody billionaire works out his abandonment issues by arguing with clowns (Batman).

And some were more complex and required a great deal of thought:

A widower’s son is kidnapped, and the only person that will help him has short-term amnesia (Finding Nemo).

These exercises helped to jumpstart the trainees critical thinking on how they can change the message and improve their customer service skills and increased efficiency. And are a great way to see you can help get your message across the next time you feel like you are stuck in a loop with a customer, coworker, or family member.