What our Customers say...

Testimonials

Their response time was considerably fast. I was very impressed.

EXCELLENT CUSTOMER SERVICE!! Tim & Tyler very courteous, professional, on-time, worked HARD, answered all our questions. They did a GREAT JOB! They showed us before and after pictures of the work on our crawlspace, looks like new. We are very happy with the results and HIGHLY RECOMMEND them!

I appreciate the great job cleaning the ducts in my apartment. It already feels better in here. Thank you.

I highly recommend Johnathan Evatt and his crew at SERVPRO. They did an awesome job, and Mabel is very pleased with her clean carpet!

Unfortunately, the services provided by this company occur during disastrous and very stressful times for homeowners. We returned home from an out of town trip to find our master bedroom suite flooded. Within an hour of calling SERVPRO, their employees arrived and began work to uncover the damage and begin the restoration process. The employees were compassionate, competent, and professional throughout the subsequent days of work, keeping us updated with each step of the process. Their ability to work directly with the insurance company was such a blessing, keeping us from having to constantly relay damage updates. An excellent company with dedicated employees!

The team at SERVPRO were extremely professional and caring. I really appreciated the help in navigating a really tough time, and they did an excellent job in getting us back to normal.

From office staff to technicians, they were all very helpful, professional, and polite. I had to use them twice in 2 days (unfortunately), but I wouldn’t hesitate to call again if I needed them. I highly recommend SERVPRO of East Greenville County!

***** Google review 

They went above and beyond of what we could've asked for! Customer service was amazing!

They were very professional in the cleanup for a water line that busted under my house and did a super job. And very fast and timely. I recommend them for any job.

Very professional. Customer focused. Felt like good friends in our house. Easy to work with.

The service was very professional. They took time to explain the process and get the work done as quickly as possible.

Very easy to work with. Dylan Riddle is very professional and polite. Would highly recommend.

Excellent company that will keep you informed of their progress toward your goal. SERVPRO of East Greenville are truly professionals in every way from your initial contact to the follow-up afterward and any silly questions you may have in between. They come when they say they will and are on time. If there is a delay, they will let you know right away.

SERVPRO was recommended by our insurance company following a roof leak. They came out within the hour, inspected the attic to find the leak and promptly set up equipment to help dry the ceiling! They also called every few days to make sure that the leak had not gotten worse while we were working out the repair schedule with the roofer. Would highly recommend them - thanks Dylan and crew!

This company is a tremendous community partner and has assisted my organization on more than one occasion with water and/or contamination issues. Their rapid response and attention to detail is exceptional.

The office staff (Dylan) couldn't be more helpful and friendly; and the knowledgeable, cooperative field crew were top notch professionals!!

Responded on site within an hour of calling. Helped prevent further damage and get us on track for our claims process.

From the first call that was placed until all items were removed from my home, we received exceptional service.  The location manager came to inspect the job before completion to confirm that I had no issues. Dylan at the office assisted me with payments to make the insurance process as smooth as possible. In the event that we need assistance in the future, we know whom to call. Thank you for going above and beyond when it comes to customer service.

This team was a pleasure to work with. Dylan in the office was so friendly and helpful, and Sean and the team were very knowledgeable and did a great job! They were able to come out quickly and worked seamlessly with the insurance company! 

Elesha and Adam were both phenomenal. They were friendly and courteous. Very efficient and compassionate. They are an excellent addition to your business

Shawn was very knowledgeable, and I felt like I was a top priority as a customer. He took his time looking at my house and answered any questions that I had. I also didn't feel pressured to make a decision about what to do at the end of his inspection which was helpful not to feel rushed into a decision. I would highly recommend SERVPRO and Shawn to help them through this process.

Thank you! Excellent service! 

As the manager of two senior properties, time is always one of our most precious commodities. It is my pleasure to recommend SERVPRO of East Greenville County as thorough, professional, and polite time savers.

They often have been sent to occupied homes, and in each instance have treated our residents with care and respect. Routine services have included cleaning HVAC ductwork and HVAC coils to eliminate debris from years of dust buildup: however, in one particularly difficult job Dylan essentially took ownership of a problem we had with a terrible odor that could not be eradicated with any methods we had tried. Dylan and SERVPRO management continued to work with us until we arrived at an effective solution, all the while maintaining a very respectful working relationship with a very stressed resident, based on kindness, patience, and sincere care.

I wholeheartedly recommend SERVPRO of East Greenville County to meet your mitigation and restoration needs.

From the start, they were efficient, effective, and responsive. They showed up when they said they would and sent us the quote in a timely fashion. I would like to specifically highlight Dylan - he was very attentive and did a wonderful job staying in touch with me throughout the project. He answered any and all questions I had with a positive attitude, and he took the initiative to follow up with me via email and a phone call daily. As a property manager, working with vendors and contractors can be very frustrating, but Dylan and the SERVPRO team made it a very pleasant experience.

They did a really great job, and I would highly recommend SERVPRO of East Greenville.

It is a pleasure to recommend SERVPRO of East Greenville County. We recently contacted them to extract some water from the crawlspace under our Greenville location. They were very prompt in having someone come to our location and assess the water damage. I immediately received a call back to review the damage found in the crawlspace along with pictures and a quote. The water was extracted, and our problems were solved! I will definitely be using SERVPRO of East Greenville County if needed in the future, and I will recommend them to others as well.

Our bank recently had a water leak at our branch in Simpsonville, SC. I called SERVPRO of East Greenville County, and someone was in my branch within thirty minutes. They were very professional and thorough. After an initial inspection, a plan of action was recommended and explained. As soon as I said to proceed, a call was placed, and a crew arrived to begin the process within another thirty minutes. There was an extensive area affected, so it took a couple of days to get the walls and floors dried. During the process, I received updates, and everyone involved was very conscious that we were still running a business.

The workers were very polite to our customers and my coworkers. I received additional follow up calls after work was completed to verify that we were happy with the level of service and the overall outcome. I highly recommend SERVPRO of East Greenville County for anyone that is unfortunate enough to find themselves in a similar situation.

We have worked with SERVPRO of East Greenville for many years and find their work to be above industry standards and exceptional service. They go above and beyond what is asked and always make sure our client and company are always satisfied. The staff is very professional in all aspects and are always ready to help with any issues that arise. We know that they can finish the project in a timely manner and within budget.

In January of this year, our newly constructed building in Simpsonville had a sprinkler head freeze and burst. The flooring of 25% of the building would have caused many thousands of dollars in damage had Dylan delayed in getting a team out here to us. Because of their quick action and professional attitude, the damage was minimal and saved not only money but time in delaying our opening.

I can without reservation highly recommend this company. I have no doubt that there are many other facets of their company that we will utilize in the future.

Choosing SERVPRO of East Greenville County is a wise decision and one you will be happy that you made.

A couple of years ago, we the very unpleasant experience of having a sewer back up into our building.  Once we had a plumber out to stop the flow, my very next call was to Serv-Pro of East Greenville and my third call was to our commercial insurance agent.

In under an hour, the Serv-Pro team was on site and addressing the mess.  Vinyl flooring was ripped up, all contaminated areas were cleaned and the place smelled sweet again after the cleaning with giant fans in place to dry our the affected room.

I cannot say enough good things about their response time, professionalism, cleaning job, and customer service.

Although I hope not to ever have to call them again, I would do so in any disaster clean up situation and wholeheartedly recommend them to anyone in need!

The office staff (Dylan) couldn't be more helpful and friendly; and the knowledgeable, cooperative field crew were top notch professionals!!

They were able to completely rid family antiques of all smoke odors.Very professional.
I recommend without reservations.

I love my SERVPRO guys. Sadly we have had to use them more than once, but they are definitely the guys to call! They come in quick, know their stuff and are as concerned about drying us out as we are.

All along the way, they ensure we understand the what and why of the process and are available for any questions.

Highly recommend!

SERVPRO made what could have been a clean up nightmare a smooth process for me and my family. They were on time and professional each time they arrived at our home. The staff was courteous and took our problem seriously each time we called. Talking to Dylan was the highlight of each day as he was friendly and genuine during each conversation.
my family and I are grateful for the excellent customer service that we .

Needed SERVPRO for a bio-hazard clean up; they responded quickly and priced the job fairly.

A downstairs toilet over flowed and we had an inch of water covering our downstairs. I called SERVPRO and they came out within the hour. This was at 8:00 at night. They got all the water up and put a number of large fans around. Over the next few days, they worked tirelessly removing carpet and flooring and drying everything out. I have never seen a group of men work so hard and never stopping. They were professional, knew what they were doing and saved us from a near disaster. I highly recommend them!

I am very impressed with SERVPRO of East Greenville for all services. From the first person I spoke with (Dylon) to get appointment set up he was very polite, considerate, and showed great compassion. I was also impressed with Shawn Mumm who was very much on time for all appointments to meet me at property and to get things approved. He worked with Homeowners Insurance Company very closely to make sure all basis were covered. He also was very understanding for My concerns. Would highly recommend any and all to contact this firm if you have an issues that need professional assistance in their home.

Just a note to thank you for the wonderful and successful job you completed for me.  I can now go into my crawlspace and not have any breathing problems.  I think it was that second fogging that really put the finishing touches on everything.

 

My termite inspection was completed today and they always check my beams for moisture and they registered 11.2 the same on all of them which he said was unusual to get the same readings at every place he checked.  Of course, I couldn’t help but grin from ear to ear when he told me this. 

 

I am confident that I now have the most beautiful crawlspace in the neighborhood and the fans are working well with minimum noise.  The wood runners for my tractor are really efficient. What a great idea that was!

 

Thanks again for such a thorough restoration of my crawlspace.  Your sincere concern and effort to get the job done correctly has meant a lot to me. 

 

You can be assured that the next time I begin to have a problem, SERVPRO of East Greenville Co. and Johnathan will be who I know I can trust to get the job done. 

Buck McGarity and his staff went far beyond our expectations in every area of our move out, cleaning and move in. They took a disastrous situation and turned it into a positive experience. We couldn't have asked for a better group of people to work with.

I would highly recommend using SERVPRO.

Very Satisfied! Buck and his team worked hard to keep everyone happy. Thank you.

This is an awesome company and I would refer to everyone.

They were prompt and neat and the service was Great. Excellent professional work!

"SERVPRO was extremely helpful in advising and guiding us through the claims process. They were prompt, on time and professional. I recommend them and their staff to anyone."

Mrs. Morrow

Very caring and helpful. Professional.

Nancy Rates SERVPRO of East Greenville County with all 10's Excellent Job!

Kevin rates SERVPRO of East and West Greenville County All 10's SERVPRO of East and West Greenville County was Very Helpful, the Response Time Was Great, Excellent Job!

Joe was terrific, helpful and very professional in every way. I would recommend Joe to anyone with a similar problem.

Outstanding Service. This was a terrible situation that SERVPRO Handled Extremely Well. Thanks for all the compassion, understanding and commitment.

I have never dealt with a company as Professional as SERVPRO. Joe kept me up to date on what was going on (I was 6000 miles away from home). He informed me of everything he needed to do and why he needed to do it. I can HIGHLY recommend SERVPRO!

Very knowledgeable, professional and friendly.

Excellent service and work!

Kathy's team was a pleasure to have in our home. Everyone was cheerful and serious about doing his or her best to bring our home back to pristine condition. I would be happy to recommend your company to friends and neighbors!

We have used SERVPRO twice for burst pipes. Excellent service. Prompt and very hardworking. All 10 out of 10s!

Good Work! All 10/10s!

Personnel was excellent too work with! All 10 out of 10s!

Super job, professional, stellar service! All 10 out of 10s!

The SERVPRO staff was excellent. All 10 out of 10s!

GREAT TEAM! All 10 out of 10s!

Kathy, Alan, and the other people who worked in my home were professional in all their efforts and my home was well cared for. I was treated with respect and great courtesy. We have already recommended this SERVPRO franchise to other friends, and when the time comes for carpets to be cleaned next spring, I will be calling! All 10 out of 10s!

All 10 out of 10s!

All 10 out of 10s!

All 10 out of 10s!

all 9 out of 10s!

All 10 out of 10s!

All but 1 were 10 out of 10s. Customer felt that we got a 7/10 for not being clear on how long the equipment would be in the home.

Johnathan, Lando and Jason were so great to work with, they treated our home with respect. We would recommend them gladly!

Very Good! All 9's and 10's out of 10!

Your people did an excellent job! All 10 out of 10s!

All 10 out of 10s!

Thanks for your quick response! Great job! All 10 out of 10s!

All 10 out of 10s!

Ms Ferguson would DEFINITELY use us again and would DEFINITELY recommend us to friends and family!

Just keep up with the great work and work and professional approach! Great people, friendly attitude, very responsive, all 10 out of 10s!

All the rooms and carpets looked great! Thanks for all your hard work! :-) All 10 out of 10s!

All 10 out of 10s!

EMERGENCY RESPONSE:

"Great job and attitude in dealing with situation" All 10 out of 10s!

Great attention was paid to the job, which gave us great confidence that we received a thorough job and would be glad to recommend to others.

Completely satisfied customer!

A JOY under the circumstances...All 10 out of 10s!

They where very courteous, their word was their word; I would recommend them to anyone!

All 10 out of 10!

Completely satisfied!

Completely satisfied!

Completely satisfied! All 10 out of 10s!!

Completely satisfied!

Completely Satisfied!

EMERGENCY RESPONSE:

These men did an excellent job as of this report! All 10 out of 10s!

Alan and Jason couldn't have been nicer or more helpful in everything they did! All 10 out of 10s!

I had to circle ALL 10s as the guys were good at their jobs. The sewer overflowed, happened late Wednesday Night, some guys came in, sprayed, all my fans etc equipment set up in 2 hours. Also, Alan came back Fri, Sat, and Sunday to check on my status.

Alan could not have been better to us. He went as far as to wash our clothes that were on the floor, dry them, Fold them and return them to us. Anyone else would have thrown them away. Thank You!

Editors note: Alan brought the clothes back to the shop, where the Fair Melissa and Katherine washed, dried, and folded the clothes for Alan to return.

All 10 out of 10s!

All 10 out of 10s!!

All 10 out of 10s!

All 9 and 10 out of 10s!

All 10 out of 10s!!

All 10 out of 10s!!

All 10 out of 10s!!

I could not have been more impressed! Jason S. exemplified the professional person anyone would welcome into his or her home. He was always polite, extremely professional and concerned that I understood all conditions and procedures.

All 10 out of 10s!!

Completely Satisfied!

Completely Satisfied!

All 10 out of 10!

All 10 out of 10!

All 10 out of 10!

All 10 out of 10!

Completely Satisfied!

Completely satisfied!

All 10 out of 10s!!

all 10 out of 10s!!

All 10 out of 10s!

All 10 out of 10s!

Al 10 out of 10s!

All Perfect Scores! SERVPRO of East Greenville County was very helpful!

Our business in Downtown Greenville needed immediate cleanup, Great JOB to SERVPRO of E. Greenville! I spoke with Angela K. who had a team out within hours so that we never missed a beat in our service to our Clients. Everyone we worked with was extremely client focused. They kept in contact and worked around our clients to ensure the best care for us as, as well as our clients too. There are several SERVPRO franchises in Greenville County. Call SERVPRO of E. Greenville county!

All 10 out of 10s!

All 10 out of 10s!

Completely Satisfied!

All 10 out of 10s!

Completely satisfied!

Completely satisfied!

Wow, you all are 100% more thorough than the last SERVPRO I used! Thank you!!! Sending a check out today!

Highest ratings!

Highest ratings!!

Really liked our staff, very high grades!

Completely satisfied

GREAT TEAM! All 10 out of 10s!

Kathy was so helpful through this process! She made sure that everything was easy to handle! I appreciate both her professionalism and being so personable!

All 10 out of 10s!

I had heard good things about SERVPRO and were satisfied with there services. I am very likely to refer SERVPRO of East Greenville County to a friend!

All 10 out of 10s!!

All 10 out of 10s!

All 10 out of 10s

Completely Satisfied!

All 10 out of 10s!

Highest ratings in all categories!

Bryan was great to work with! He was timely and attentive to our situation. All 10s!

All 9s and 10s!!

Insured called and wanted to relay that the SERVPRO of East Greenville team was wonderful and deserved 10 stars.

Customer stated that they were kind, cheerful and considerate. She also stated that her home smells and looks great.

All 10 out of 10s!!

SERVPRO of East Greenville County was a source of knowledge and comfort during a hectic and disappointing time. We are Grateful for their expertise and professionalism, we will recommend them to all!

All 10 out of 10s!

What Recommendations would you have to help the SERVPRO Franchise improve its performance in the future?

Honestly-they were Great!

Great Communication and detail!

This was the second time I've used SERVPRO. SERVPRO employees were very efficient, friendly, and did a great job!