Recent Posts

Certified: SERVPRO Cleaned

2/24/2021 (Permalink)

A woman wearing a black mask with her hand out indicating to someone to stop. SERVPRO of East Greenville wants to help stop the spread of Covid-19, whether it is a precaution or someone has tested positive, call us today!

Certified: SERVPRO Cleaned is a program for commercial businesses in response to the COVID-19 Pandemic. This is the highest level of cleaning and ensures the safety of you, your employees, and your customers.

It’s an easy 3-Step Program!

Step 1- Consult: Covid-19 is not a one fits all type of virus so we won’t offer you a one fits all cleaning. Our consultation step is to learn about your business’s specific needs when it comes to cleaning. This is when we will ask about the type of business you are, space size, high frequency touch points, points of congestion, and high foot traffic areas.

 Step 2 - Clean: With your business’s individualized cleaning plan in hand, our technicians can now start on an expert deep clean using our Hospital grade and EPA-Approved cleaning solutions. Our technicians are trained professionals and also adhere to the standards published by the CDC.

Step 3 – Certify: Once the cleaning is complete, a shield will be posted on the front of your business to assure both employees and customers that you have selected the highest standard of clean.

The next time you see a Certified: SERVPRO Cleaned sticker let it be when you’re walking through the door of your business! Call us at SERVPRO of East Greenville County - 864.292.3495- today!

How to Escape a Fire in Your Greenville Home

2/22/2021 (Permalink)

White house with flames coming out of a window and roof. No one expects a fire to happen, but are you prepared if it does?

How to Escape a Fire in Your Greenville Home

No one anticipates a Fire breaking out in their home, yet in a matter of minutes, our safe place called home becomes a danger zone.

Not only are lives at risk, but home furnishings – like carpets, upholstery, and furniture – become like matches that can ignite or fuel the flames. Firefighters say that the window of time to safely escape a burning home is around 5 minutes, so each one of those minutes counts. Do you have a plan?

  1. How will you get out? It is a good rule of thumb to have at least two ways out of every room. It can be a door or a window, but ensure that both of those are accessible at any time.
  2. Is everyone accounted for? Children or elderly family members can be more at risk, so designate someone who can help get them out quickly and safely.
  3. Where will you go? Designate a place for everyone to meet once they are out of the house. Make sure that it is a safe enough distance from the house itself.
  4. Put the Plan in Practice! It is a good idea to practice your plan annually. This allows everyone to keep the plan in mind. Practice it during the day and at night.

Our team at SERVPRO of East Greenville specializes in Fire restoration and cleanup. If you are to experience a house fire, give us a call at 864-292-3495. We are here to support you!

https://www.ready.gov/home-fires

How's It Look Doc?

2/19/2021 (Permalink)

A man sitting on the couch on the phone talking about the water that is filling up the room. It can be fustrating when a water damage happens. SERVPRO of East Greenville wants to be there to help!

When water or freeze damage creeps into your life, don't worry. Our team of professionals are here to help. We partner with all insurance agencies to ensure we do whatever we can to help you. In the event of a water leak, such as a full HVAC pan spill or water heater pipe bursting, give us a call. If you have standing water, our team will respond immediately to extract water to limit damage. If you contact us after the leak is fixed and the water is gone, here are the steps we take to ensure we do our diligence for your pocket’s sake:

  • Schedule a scope: One of our team members will come onsite to the loss location and determine the extent of the damage and what it will take to mitigate the area.
  • Receive an Estimate: An estimate outlining the scope of work we can perform based on the specifics of your home will be provided. This helps break down the work that will be completed step by step!
  • Begin Demo: Once you give our team the go ahead, we will schedule a date for our teams to come onsite and begin any necessary demo. 
  • DRY, DRY, DRY! Once the demo is complete, we place drying equipment to, you guessed it, dry the area! 
  • Monitoring and Remove: Once the equipment is placed, it's time to play the waiting game. One of our team members will return throughout the week to check how dry the affected area is. Once the area is dry, we remove the equipment. 

Once we remove the equipment, the job is complete. We will wrap it up by getting you to fill out a satisfaction survey. Your feedback is important to us! After that, we’re done! If you ever need water removed from your home or water damage restored, give our office a call!

https://www.familyhandyman.com/list/12-tips-for-water-damage-repair/

What is an ERP, and Why Your Greenville, SC Business Should Have One

2/1/2021 (Permalink)

ERP image Building emergencies can happen at any time and any place. Be prepared by having an ERP set up for your business.

Don’t wait for a loss to occur to get prepared.  Call SERVPRO of East Greenville County and we will make sure you are prepared before a disaster occurs.

Importance of an ERP in your business

Will you be prepared in the event of an emergency at your business?  Do you know where all of your electrical sub-panels are located?  How do you shut off the water supply to your building?  These are the questions that we ask every day at SERVPRO of East Greenville County.

Building emergencies can happen to anyone at any time.  Creating a contingency plan for when that happens is critical to getting back in business and recovering from setbacks.  SERVPRO has created a program that allows one of our trained professionals to come to your business and create an Emergency Ready Profile (ERP).

Our ERP’s document things in your building including electrical shutoffs, water mains, fire extinguishers, and much more.  We see the ERP as a living document because of the ease of access and ability to make changes at any time and from any of your devices.

If you are interested in the ERP program and would like to have a representative meet with you to discuss your needs, please contact us and we will be glad to help you!

Hosting Continuing Education Classes During a Pandemic means going VIRTUAL!

1/21/2021 (Permalink)

Continuing Education Banner What happens when you can no longer host in-person Continuing Education Classes for your insurance agents? You go VIRTUAL!

Right now in today’s unknown sales market, there is no guarantee of anything! Is it time to start seeing my customers? Are my customers ready to see me? Am I ready to see them? What is still relevant in this new normal that we still consider the sales world? 

If you haven’t heard the breaking news, there is no status quo. There isn’t a suggested playbook to abide by. Heck, there isn’t even an agreeable way to wear a mask. We are wearing masks, right? I mean, last time I checked . . .  ?? 

With all of this randomness, there is a point to the chaos. Right now, there is NO normal. How I visited customers and marketed to them 10 months ago is no longer possible. In today’s business world, I’m LUCKY if a door is unlocked. If it IS unlocked, there's almost always furniture to block me or I'm met with their arms extended to keep distance between us, which leaves a VERY slim chance to figure out WHO IN THE WORLD I should be speaking to. 

So, what better time than now to take a huge pivot on how to get in front of these customers? With door after door being closed in my face, I turned back to my old trusty method—CONTINUING EDUCATION CLASSES...but this time they're VIRTUAL! 

Of all the marketing methods I’ve used with agents, my most successful relationships have come from CE classes. And even though these times are uncertain and quite different, why wouldn’t this still work?  

Well, long story short. It DID and HAS worked. In a work environment where three of my biggest independent agencies all have their employees working remotely, I have managed to obtain and communicate information to almost 40 of their agents, and I’m just getting started! 

I have been and will remain one of the biggest advocates for the Continuing Education Program. If you’ve never used it to your advantage, you’re missing out. If it hasn’t become a necessary tool in your belt for marketing during COVID, you need to hop on board and do it quickly! If nothing else comes from my participation in the Continuing Education Program through SERVPRO, I’ve met and been educated by one of the best our company has to offer—Steve Deblois! Trust me when I say that you deserve to hear him speak, and so do your agents! 

Get those relationships with your agents moving in the right direction again. Sign up for and host a CE class in your territory ASAP!

And if you're an insurance agent and need to take a CE Class please reach out to me at kelly.SERVPRO9744@gmail.com.  We are hosting an Ethics class next Tuesday, January 26 from 9am-12pm and we'd love to have you join us!

Why SERVPRO- We Are IICRC Trained Restoration Specialists

1/8/2021 (Permalink)

Green and Orange Servpro logo with green fans sitting in front of it. SERVPRO of East Greenville is proud to say that our techicians are IICRC Certified.

Our staff here at SERVPRO of East Greenville County are highly trained in the restoration process. Not only do they go through corporate training, they also receive IIRC industry certifications. Each one of our technicians goes through an extensive training program including:

  • IIRC Training: The Institute of Inspection Cleaning and Restoration Certification certifies and sets standards for the cleaning and restoration industries. Our technicians study these standards and the best practices in water, fire, and mold mitigation as well as carpet and upholstery cleaning.
  • Employee Certification Training: This is a self-paced program designed specifically for SERVPRO technicians. It covers crew training, fire restoration, water restoration, and carpet and upholstery cleaning. Once the technician completes this training they are awarded certification.
  • Initial Franchise Training: This is a 15-day hands-on course offered at our SERVPRO Corporate Training Facility and is the foundation of the SERVPRO training program. During this program our technicians are trained on fire restoration, water restoration, mold mitigation, and carpet and upholstery cleaning.
  • E-Learnings: Every member of our staff has access to web-based training. This is a voluntary, and self-paced program that focuses on coaching our employees. Videos and trainings are followed by knowledge test at the end of each module. This allows our staff and technicians to stay up to speed on all industry standards.

Teamwork Makes the Dreamwork | SERVPRO of East Greenville County

1/5/2021 (Permalink)

SERVPRO of East Greenville County Team For over 10 years SERVPRO of East Greenville County has been dedicated to providing 24-hour emergency service to Greenville and the surrounding areas.

Of course, you’ve heard people say, ‘teamwork makes the dream work,’ and you’ve probably immediately dismissed it as meaningless corporate poster banter.  Maybe you think it’s a repetitive cliché, but could there be more to the phrase?  As it turns out, there’s a lot to be said in favor of this popular mantra.

Teamwork really does make the dream work, especially in the restoration industry.  At the end of the day, everybody’s time, work, and input matters, and there’s plenty of evidence to back it up. A company is only as good as its people which is why you’ll find no company better to work with than SERVPRO of East Greenville County.

Why Teamwork Matters

Teamwork DOES makes the dreamwork.

Not only do we help one another get things done, but we each bring something unique and valuable to the table.  This is where the ‘team’ part of ‘teamwork’ comes in, and this is why the team must come together to make it happen. 

Why It Makes the Dream Work

Teamwork makes the dream work because leaders share a common vision with employees.

A strong team builds an atmosphere that’s conducive to success.

Good relationships in a business environment can be beneficial at work and elsewhere. When everybody gets along, people are more inclined to help one another without expecting anything in return. 

Here’s why our teamwork makes the dream work. When our team collaborates effectively, works for a common goal, and puts in their very best effort, we get everybody on the same page about and find a successful outcome to every single job we have.

For over 10 years SERVPRO of East Greenville County has been dedicated to providing 24-hour emergency service to Greenville and the surrounding areas. Our highly trained technicians can respond immediately to your residential or commercial emergency no matter how large or small. We are locally owned and operated, but also have the support of SERVPRO’s nationwide network of restoration and remediation equipment and experts. No matter if it is water, fire, smoke, mold, or any other unfortunate and unexpected event, SERVPRO of East Greenville County is here for you.  Let our teamwork make the dream work for you!  Call us today at 864-292-3495!

Why Choose SERVPRO of East Greenville County?

1/5/2021 (Permalink)

Brown hair guy in front of green truck SERVPRO of East Greenville County is an IICRC Certified Firm. Join us as we congratulate our newest IICRC WRT Certified Technician.

SERVPRO of East Greenville County is an IICRC Certified Firm that believes in training our team members with the knowledge needed in our industry to respond quickly and efficiently to your Water Damage Emergency.

We are an IICRC Certified firm which holds us accountable to a Code of Ethics set by the Institute of Inspection, Cleaning and Restoration Certification.  A complete list of the Code of Ethics can be found on their website at https://www.IICRC.org/page/IICRCCertifiedFirm .

As an IICRC Certified Firm SERVPRO of East Greenville County continues to develop our team.  We promote education and training for our technicians to enhance their proficiency on each job. 

Please help us as we congratulate our 2 newest IICRC WRT Certified technicians Jacen McGarity.   We are excited for their accomplishments and the value that each of them add to our team. 

Thank you for your hard work and dedication to our SERVPRO team.

SERVPRO of East Greenville County Volunteers with the Cancer Society of Greenville County

1/5/2021 (Permalink)

Greenery in trunk of SERVPRO Car Delivering poinsettias, garland, and wreaths to residents in and around Greenville to help the Cancer Society of Greenville County!

Cancer does not discriminate.  It attacks people's lives from all angles.  Every day, thousands of people who live in Greenville fight for their lives.  In order to help the thousands of those affected by this terrible disease, The Cancer Society of Greenville hosts an annual greenery sale to raise funds for the services they offer throughout the year.  In effort for SERVPRO of East Greenville County to give back to the cause, we loaded our car with wreaths, poinsettias, and garland and delivered them across Greenville County.  What a blessing it is to volunteer for such a special cause.  If you're interested in donating or volunteering with the Cancer Society of Greenville County, visit their website at the link below.

Cancer Society of Greenville County

SERVPRO of East Greenville County | Giving Back to the Community through Leadership Greer Class 41

1/5/2021 (Permalink)

Three Girls With Shopping Cart Leadership Greer Class 41 collecting items to be donated to the Piedmont Women's Center.

Kelly Ryals, our Sales and Marketing Representative, is a member of Leadership Greer Class 41.  Leadership Greer was established in 1978 by the Greater Greer Chamber of Commerce for the purpose of providing the area’s unequaled leadership and professional development program enriching the lives of participants and cultivating future leaders for the community.

During Class 41’s recent session on Human Services, groups were given $240 to go and buy things needed on the wish list of a local non-profit business.  Kelly was fortunate enough to be in the group that shopped for The Piedmont Women’s Center.  Items that were able to be provided included diapers, wipes, newborn clothes, socks, bibs, blankets, towels, winter clothes in all sizes in addition to so much more. 

Not only is Leadership Greer a valuable program for cultivating new leaders in the community, it’s always a wonderful way for us to give back to our community.  What a blessing it was to help the local non-profit of the Piedmont Women’s Center.  If you’d like to help donate or volunteer at the Piedmont Women’s Center, please follow the link to their website!

Piedmont Women's Center